Questions and Answers.

I have never been on a narrowboat before. Do I need any previous experience?

Previous experience is not needed. Our boats are extremely easy to handle and a full handover with tuition is provided. Mary Gray staff are proud of the quality of their handovers with tuition available from an RYA inland waterways approved instructor. We are keen supporters of the considerate boaters scheme and would urge all hirers and prospective hirers to visit their web using the link below

What's included in my hire fee?

Both boats come fully equipped, with cooking utensils, crockery and cutlery, washing up liquid, surface cleaner, cloths and t- towels, bath and hand towels, colour LCD television, (two on Lizzie May) DVD player, radio, coal burning stove, with coal, kindling and fire lighters. Gas, (for the galley cooker) soap, shower gel, bathroom cleaner, and toilet paper. Boats are supplied with a full tank of diesel included in the price, this should be sufficient for a two week cruise. Also included is all bedding (see below) and books and maps to help you enjoy your cruise. The price you see is the price you pay. There are no hidden extra's.

Will I have to fill with water or empty the toilets?

Water should be topped up daily using the water points found along the canal. On a one week cruise a pump out of the toilet tank should not be necessary. We offer a discount of 15% for the second week of a two week booking and 30% for the third week of a three week booking or longer and above to cover the additional costs of pump outs and fuel. Pump out facilities can be found at many places along the canals. Details will be found in the literature on board the boats.

Can we view the boats before booking?

Gladly, we are more than happy to arrange this. Please contact the office to arrange a mutually convenient time.

Is there central heating and showers?

Hot water comes either from the engine or the diesel burning central heating which also of course warms the boat. A solid fuel stove is also fitted to provide a lovely cosy warmth for those who choose to cruise outside the summer months.

Do you provide car parking?

Secure parking with CCTV coverage is provided, but please remember parking is at the owners risk.

How do we get to the hire base?

Full directions will be supplied on booking. The nearest Mainline station is Crewe and we can arrange collection if this helps. The website address of the marina is www.aqueductmarina.co.uk

Where can we stop overnight?

On the canals you can stop anywhere on the towpath side as long as this does not obstruct other boaters or their entry and exit through locks or bridges. British Waterways may impose time limits for mooring but these are usually not more than 48 hours and then only in popular spots. Please check for signs indicating this when mooring.

Is bedding provided?

All beds are supplied with mattress protectors, sheets, pillows, pillow protectors and covers, duvets, duvet covers and blankets.

Can I fish from the boat?

Yes provided the boat is moored. The responsibility to provide a rod licence remains with the hirer, and is a legal requirement for those who choose to fish. Further details can be found here http://www.environment-agency.gov.uk/homeandleisure/recreation/fishing/31497.aspx

What happens if we have a problem?

We are only a phone call away. Both boats are covered by River Canal Rescue, the AA of the waterways. However our boats are well maintained and breakdowns are very rare.

Finally we realise this list is not exhaustive. Please ring us if you have any questions. We are a small family run business whose aim is to provide you with an enjoyable, safe and memorable holiday. We do not employ a central booking office as we pride ourselves on the quality of our service; that means talking to our hirers and potential hirers to ensure they get the most from their holiday.